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On-site Technical Services
In today’s competitive environment the cost and time required to hire, train and retain an on-site technical staff can be challenging. The challenge only gets tougher as the time-to-market window for new services gets smaller.
Even the most experienced and best managed network engineering and operations departments can find themselves needing extra help. With Vitabyte Onsite Technical Services teams, you can increase or supplement your existing technical support capabilities—quickly and cost-effectively. Located worldwide, our highly competent on-site technical support staff can resolve your network support issues within your specific technology requirements.
With Vitabyte’s On-Site Technical Services, our project-based and on-demand services can include a variety of essential capabilities:
- Project-based onsite support
- Expert assistance at your facility
- Onsite dedicated engineer
- Real-time transfer of skills and knowledge
Our proven support methodologies ensure your critical business initiatives are completed cost effectively in less time, and with fewer risks. In addition to this, we help operators and service providers' stay ahead of the competition by engaging our personnel as key members of their operations team.
Using proven, repeatable methods and processes, our engineers and PMI-certified project managers can handle the end-to-end details of network installation and commissioning activities prior to deployment of commercial services. After implementation and during the start-up period, we will also create a customized, structured training program that prepares your engineers to take over and manage your network.
Remote Technical Services
Vitabyte's Remote Technical Services offering maintains a high-touch technical support and maintenance model, enabled by a team of experienced Tier III engineers. This group is available to offer technology solutions, answer questions, troubleshoot problems, and assist with maintenance activities that will enable your network to operate at expected performance levels.
With our remote technical services you can be sure that we are committed to providing flexible software support solutions that help you stay competitive in the ever-changing global communication market. We ensure that your software is kept up-to-date through timely updates and upgrades:
Technical Assistance Centers
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Next-business-day advance hardware replacement
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Spares management
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Return material authorization (RMA) processing
Web Support
We provide access to a wide array of online tools, including case management, downloads, and our content-rich knowledgebase—all of the things that can help you manage your products more effectively. You can rely on 24x7 assistance from our regional response centers to obtain regular and periodic updates such as bug fixes and minor enhancements to your software
Vitabyte’s Remote Technical Services ensure that no matter where you are located on the globe, our technical experts can always assist you.
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