Vitabyte's highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:
- 24/7 coverage
- 100% USA based, in house, certified, support staff
- Project management
- Onsite response anywhere in USA
- Support for your technology
- Per call or unlimited calls model
- Escalation to Level 3 support available
- Remote control technology
- Regular customer satisfaction surveys
Vitabyte can help you to build a custom solution that meets your budget and needs.
Technical Support Plans
Vitabyte offers standard technical support plans for all products and solutions, and a premium technical support plan
Standard Technical Support Plan
The Standard Technical Support Plan is designed for organizations that utilize IT products and solutions for non-critical processes and applications. The Standard Technical Support Plan offers unlimited technical support via telephone, email, and the web Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your investment, this plan also includes software upgrades and updates as they become available.
Benefits
- Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST
- Unlimited telephone, email, remote server connection, and web-based technical support
- Software upgrades and updates included
- Direct support from Imecom Group – no 3rd party “level-tier” support
- Fast response time – no automated phone system, no phone tag, and no minimum wait period
Premium 24×7 Technical Support Plan
The 24×7 Premium Technical Support Plan is designed for organizations that leverage IT solutions for mission-critical processes and applications with a zero downtime requirement. This 24×7 plan gives customers comprehensive 24x7x365 technical support Delivery Server implementation. To further maximize your investment, this plan also includes software upgrades and updates as they become available.
Benefits
- 24x7x365 technical support coverage – always available
- Unlimited telephone, email, remote server connection, and web-based technical support
- Software upgrades and updates included
- Direct support from Imecom Group – no 3rd party “level-tier” support
- Fast response time – no automated phone system, no phone tag, and no minimum wait period
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