Telephone: (718) 576-1224

IT Support New York, NY

IT Support New York, NY

IT Support New York, NY  Tel. 888.766.5922 .

  • Vitabyte's highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:
    • 24/7 coverage
    • 100% USA based, in house, certified, support staff
    • Project management
    • Onsite response anywhere in USA
    • Support for your technology
    • Per call or unlimited calls model
    • Escalation to Level 3 support available
    • Remote control technology
    • Regular customer satisfaction surveys
    Vitabyte can help you to build a custom solution that meets your budget and needs.  

    Technical Support Plans

    Vitabyte offers standard technical support plans for all products and solutions, and a premium technical support plan

    Standard Technical Support Plan

    The Standard Technical Support Plan is designed for organizations that utilize IT products and solutions for non-critical processes and applications. The Standard Technical Support Plan offers unlimited technical support via telephone, email, and the web Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your investment, this plan also includes software upgrades and updates as they become available.

    Benefits

    • Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST
    • Unlimited telephone, email, remote server connection, and web-based technical support
    • Software upgrades and updates included
    • Direct support from Imecom Group – no 3rd party “level-tier” support
    • Fast response time – no automated phone system, no phone tag, and no minimum wait period

    Premium 24×7 Technical Support Plan

    The 24×7 Premium Technical Support Plan is designed for organizations that leverage IT solutions for mission-critical processes and applications with a zero downtime requirement. This 24×7 plan gives customers comprehensive 24x7x365 technical support Delivery Server implementation. To further maximize your investment, this plan also includes software upgrades and updates as they become available.

    Benefits

    • 24x7x365 technical support coverage – always available
    • Unlimited telephone, email, remote server connection, and web-based technical support
    • Software upgrades and updates included
    • Direct support from Imecom Group – no 3rd party “level-tier” support
    • Fast response time – no automated phone system, no phone tag, and no minimum wait period