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POS Systems Support

POS Systems Support

Every retail/restaurant organization’s support needs are unique and will depend on the type of solution deployed, the size of the supported environment, the availability of skilled IT professionals in-house, budget constraints and service level expectations. To meet varied needs, Vitabyte offers different levels of support, which can range from baseline services available during normal business hours, up to premium support that’s available 24/7 and is delivered by a team dedicated exclusively to your account.

POS Support Options:

Offerings / Support PlansStandardBasic ( $99 / Month)
Premium ( $ 199 / Month)
Support Charges typePer Insident chargeMonthly FeeMonthly Fee
Remote Technical supportPer Insident chargeUnlimitedUnlimited
Onsite Teschnical supportPer Insident chargePer Insident chargeUnlimited
Insident Support Coverage9:00 am to 5:00 pm 24/7 - limited24/7/365- Unlimited
Emergeny support coverage24/7 - Fee based24/7 - limited24/7/365- Unlimited
Loaner unit availableNoNoYes
2-4 hours recover up time GuaranteeNoNoYes
Special Discounts and offeringsNoNoYes
System monitoringNoNoYes
Software upgradesNoUpon requestYes
Database BackupNoNoYes
98% Uptime GuaranteeNoNoYes

Benefits:

  • List item Quickly resolve software problems
  • Address application performance issues
  • Get the most out of your system’s features and functionality
  • We provide the appropriate level of expertise to employees in various roles
New York State Restaurant Association Member

New York State Restaurant Association Member

 

 

 

 

 

 

 

 

 

Local POS Support -Why It’s More Important Than You Think

When evaluating systems, you need to ask yourself a few questions upfront. For instance, does your software provider distribute their product via a national dealer network? Is there a local dealer in your area? When you need technical advice or have an urgent question, are you actually going to be able to reach someone that can help you?

If you’re constantly going to be directed to an automated system, chances are your “support” is going to be subpar. When you purchase a new POS solution, you’ll inevitably need a helping hand along the way. Ensure that the provider you select will:

  • Execute installs
  • Perform upgrades
  • Offer technical assistance
  • Provide system maintenance

The last thing you want is to end up with a solution that is not backed by the level of support you deem necessary.

Problems get resolved faster

If a question goes unanswered or if an issue goes unresolved, the results can be devastating to your operations. The bottom line is that you should never underestimate the importance of getting fast assistance when it matters most. Purchasing POS software from the web, for instance, can potentially leave you in a less than desirable situation.

Consider, if you will, the following scenario. It’s rush hour on a Friday night, one of your servers called in sick and the dining room is packed with hungry customers. Out of nowhere, your kitchen printer breaks, leaving your staff helpless and overwhelmed. When your only option is to order a new printer online and wait for it to arrive via mail, your restaurant operations can quickly spiral out of control.