IT Support for Business 24/7 Nationwide coverage.

Vitabyte’s  highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:

[list_icon list_text=”24/7 coverage,100% USA based, in house, certified, support staff,Project management,Onsite response anywhere in USA,Support for your technology,Per call or unlimited calls model,Escalation to Level 3 support available,Remote control technology,Regular customer satisfaction surveys” icon_awesome=”check” icon_color=”#6c85c0″]

Vitabyte can help you to build a custom solution that meets your budget and needs.

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Technical Support Plans

Vitabyte offers standard technical support plans for all products  and solutions, and a premium technical support plan

Standard Technical Support Plan

The Standard Technical Support Plan is designed for organizations  that utilize IT products and solutions for non-critical  processes and applications. The Standard Technical Support Plan offers  unlimited technical support via telephone, email, and the web  Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your  investment, this plan also includes software upgrades and updates as  they become available.

Benefits

[list_icon list_text=”Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST,Unlimited telephone, email, remote server connection, and web-based technical support,Software upgrades and updates included,Direct support from Imecom Group – no 3rd party “level-tier” support,Fast response time – no automated phone system, no phone tag, and no minimum wait period” icon_awesome=”dot-circle-o”]

Premium 24×7 Technical Support Plan

The 24×7 Premium Technical Support Plan is designed for  organizations that leverage IT solutions for mission-critical processes and applications with a  zero downtime requirement. This 24×7 plan gives customers comprehensive  24x7x365 technical support Delivery Server implementation. To further maximize your investment,  this plan also includes software upgrades and updates as they become  available.

Benefits

[list_icon list_text=”24x7x365 technical support coverage – always available,Unlimited telephone, email, remote server connection, and web-based technical support,Software upgrades and updates included,Direct support from Imecom Group – no 3rd party “level-tier” support,Fast response time – no automated phone system, no phone tag, and no minimum wait period” icon_awesome=”dot-circle-o”]