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IT Support Connecticut, CT

IT Support Connecticut, CT  Tel. 877.879.0111

IT SUPPORT USA

Vitabyte's highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:
  • 24/7 coverage
  • 100% USA based, in house, certified, support staff
  • Project management
  • Onsite response anywhere in USA
  • Support for your technology
  • Per call or unlimited calls model
  • Escalation to Level 3 support available
  • Remote control technology
  • Regular customer satisfaction surveys
Vitabyte can help you to build a custom solution that meets your budget and needs.  

Technical Support Plans

Vitabyte offers standard technical support plans for all products and solutions, and a premium technical support plan

Standard Technical Support Plan

The Standard Technical Support Plan is designed for organizations that utilize IT products and solutions for non-critical processes and applications. The Standard Technical Support Plan offers unlimited technical support via telephone, email, and the web Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your investment, this plan also includes software upgrades and updates as they become available.

Benefits

  • Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST
  • Unlimited telephone, email, remote server connection, and web-based technical support
  • Software upgrades and updates included
  • Direct support from Imecom Group – no 3rd party “level-tier” support
  • Fast response time – no automated phone system, no phone tag, and no minimum wait period

Premium 24×7 Technical Support Plan

The 24×7 Premium Technical Support Plan is designed for organizations that leverage IT solutions for mission-critical processes and applications with a zero downtime requirement. This 24×7 plan gives customers comprehensive 24x7x365 technical support Delivery Server implementation. To further maximize your investment, this plan also includes software upgrades and updates as they become available.

Benefits

  • 24x7x365 technical support coverage – always available
  • Unlimited telephone, email, remote server connection, and web-based technical support
  • Software upgrades and updates included
  • Direct support from Imecom Group – no 3rd party “level-tier” support
  • Fast response time – no automated phone system, no phone tag, and no minimum wait period

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