Telephone: (718) 576-1224

IT Support 24/7

Technical Support

IT Support for Business 24/7 Nationwide coverage.

Vitabyte’s  highly trained technical support staff has assisted many organizations with IT Helpdesk outsourcing and can provide your company with on-demand helpdesk for hire. Our worry free remote helpdesk solution can provide the following valuable features to your company:

  • 24/7 coverage
  • 100% USA based, in house, certified, support staff
  • Project management
  • Onsite response anywhere in USA
  • Support for your technology
  • Per call or unlimited calls model
  • Escalation to Level 3 support available
  • Remote control technology
  • Regular customer satisfaction surveys

Vitabyte can help you to build a custom solution that meets your budget and needs.

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Technical Support Plans

Vitabyte offers standard technical support plans for all products  and solutions, and a premium technical support plan

Standard Technical Support Plan

The Standard Technical Support Plan is designed for organizations  that utilize IT products and solutions for non-critical  processes and applications. The Standard Technical Support Plan offers  unlimited technical support via telephone, email, and the web  Monday-Friday 9:00 am – 5:00 pm EST. And to further maximize your  investment, this plan also includes software upgrades and updates as  they become available.

Benefits

  • Technical support coverage Monday-Friday 9:00 am – 5:00 pm EST
  • Unlimited telephone, email, remote server connection, and web-based technical support
  • Software upgrades and updates included
  • Direct support from Imecom Group – no 3rd party “level-tier” support
  • Fast response time – no automated phone system, no phone tag, and no minimum wait period

Premium 24×7 Technical Support Plan

The 24×7 Premium Technical Support Plan is designed for  organizations that leverage IT solutions for mission-critical processes and applications with a  zero downtime requirement. This 24×7 plan gives customers comprehensive  24x7x365 technical support Delivery Server implementation. To further maximize your investment,  this plan also includes software upgrades and updates as they become  available.

Benefits

  • 24x7x365 technical support coverage – always available
  • Unlimited telephone, email, remote server connection, and web-based technical support
  • Software upgrades and updates included
  • Direct support from Imecom Group – no 3rd party “level-tier” support
  • Fast response time – no automated phone system, no phone tag, and no minimum wait period